Shipping Policy — Lalong

Last Updated: September 21, 2026

At Lalong, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process and deliver orders placed through our store.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed on weekends or U.S. holidays. During holidays, promotions, or periods of high order volume, processing may take additional time.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

2. Shipping Within the United States

Lalong primarily serves customers in the United States.

Available shipping methods and applicable costs are displayed during checkout based on your shipping address and the items in your order.

Estimated delivery times can vary depending on the destination, shipping method, carrier, product availability, and other circumstances.

3. Shipping Times

Estimated delivery times will be provided at checkout whenever available.

Please understand that shipping estimates are not guaranteed delivery dates. Carrier delays, severe weather, holidays, incorrect addresses, or other circumstances outside our control may affect delivery times.

4. Shipping Costs

Shipping charges are calculated and displayed during checkout before you complete your purchase.

From time to time, Lalong may offer free-shipping promotions or other shipping offers. Any applicable promotion will be displayed on our website or during checkout.

5. Order Tracking

When tracking is available, you will receive a tracking number after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the tracking number is created.

If your tracking information has not updated for an extended period, please contact us and provide your order number.

6. Incorrect Shipping Address

Please carefully check your shipping information before completing your order.

If you notice an incorrect address, contact us immediately at:

Email: kshd1984@outlook.com
Phone: 3413334776

We will try to correct the address if the order has not yet been processed or shipped.

Once an order has been shipped, we may not be able to change the delivery address.

7. Delayed Packages

Although we work to process orders promptly, delivery is handled by third-party shipping carriers. Delays may occasionally occur because of:

• Severe weather

• Holidays

• Carrier delays

• High shipping volumes

• Incorrect or incomplete addresses

• Transportation disruptions

• Other circumstances outside our control

If your package is delayed, please check the tracking information first. You can also contact us for assistance.

8. Lost or Stolen Packages

If your tracking information shows that a package was delivered but you cannot locate it, we recommend checking around your property and contacting the carrier first.

You may also contact us at kshd1984@outlook.com, and we will assist where possible.

Please note that responsibility for packages after confirmed delivery may depend on the circumstances and applicable carrier policies.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Send us:

• Your order number

• Photos of the package

• Photos of the damaged product

• A brief description of the issue

Our team will review the situation and provide the appropriate assistance.

10. Multiple Products in One Order

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.

If your items are shipped separately, you may receive multiple tracking numbers.

11. Digital Products

Some Lalong products, such as Digital Patterns (Printable), are digital products rather than physical goods.

Digital products do not require physical shipping. Delivery instructions or access information will be provided according to the product's description and fulfillment method.

12. International Shipping

International shipping availability may vary by product and destination.

Please check the shipping options available at checkout for your specific location. If international shipping is not available for your destination, the applicable option will not appear during checkout.

13. Contact Us

If you have questions about shipping, delivery, or an existing order, our team is available to assist you.

Lalong
Email: kshd1984@outlook.com
Phone: 3413334776

When contacting us about an order, please include your order number so we can help you more efficiently.

Thank you for choosing Lalong. We appreciate your business and look forward to serving you.